FAQ
If you have any questions,
please send an email to
support@acforex.sc
Partner Management Team
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Q) What does ACFOREX do?
A) ACFOREX provide online FX and CFD trading services to individual investors, traders, fund managers and other financial institutions.
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Q) Who are you regulated by?
A) ACFOREX is licensed by the Seychelles Financial Services Authority (FSA) (Securities Dealer License Number SD098).
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Q) Is my money safe?
A) Clients funds are held in segregated client accounts with the third party depository banks which means yours funds are kept completely separate from the operating funds of ACFOREX.
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Q) How long have ACFOREX been operating?
A) Founded in 2019 in Seychelles. ACFOREX is licensed and regulated by the Seychelles Financial Services Authority (FSA) since January 2022(Securities Dealer License Number SD098).
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Q) Where are you located?
A) ACFOREX is headquartered in Seychelles: Room B11,1st floor, Providence Complex,Providence,Mahe, Seychelles.
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Q) How do I open an account?
A) Register the live account online. Also you can click the live chat to speak to a relationship manager who will guide you through the process.
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Q) Is your trading platform compatible with any Electronic Advisors or automatic trading platform?
A) Trading through an API is available on Trader. Contact your account manager or Customer Services for more information.
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Q) What are the advantages of your platform?
A) The award winning Trader platform is designed to offer rapid trade execution and constant stability in all market conditions. It has a comprehensive suite of risk management features required to help you manage your trading risk. The platform also offers traders a professional charting and analytic package containing 20 popular technical indicators. The customer has multi-platform option, being able to choose between desktop, Web or Mobile versions of the trading platform.
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Q) Do you have mobile trading applications?
A) Yes, we have dedicated applications for the Apple iPad, iPhone and Android devices. Click here to for more information on our mobile trading apps.
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Q) What are the system requirements for Trader?
A) There are no any system requirements for Trader. Our technical support team are ready to help if you are having difficulty downloading or logging into the platform.
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Q) Do you have trailing stop losses?
A) Yes, we do. We believe it is wiser to strategically move stop losses as a position moves in your favour.
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Q) Do you have ‘hedging’ facility?
A) Yes, you can take long and short positions at the same time on the same product.
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Q) Does the platform have slippage or re-quotes?
A) No, we operate a no slippage and no re-quote execution policy generally that applies in normal market conditions.
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Q) Can I trade from Charts?
A) Yes, you can trade directly from charts by right clicking then selecting the type of order you want to place.
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Q) Do you provide one click execution?
A) Yes, you can select one click execution by ticking ‘Enable one click execution’ in the open positions box.
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Q) Do you have economic news services on the platform?
A) Yes, Dow Jones News Wire is streamed directly onto the Trader platform and will deliver important market and economic news releases.
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Q) Can I trade from my phone or tablet?
A) Yes, we have applications optimised for iPhone, iPad and Android devices.
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Q) Do you offer demo accounts?
A) Yes, you can use demo account for free for unlimited time. However, if you won’t login to your demo account for 15 or more days, it will be disabled and removed without a notice.
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Q) What type of account may I open?
A) We offer 4 types of accounts: Standard, Premium, Platinum and VIP. Please check our trading section for more information.
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Q) Do you offer swap free accounts?
A) No, we do not support swap free accounts.
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Q) Do you offer Joint Accounts?
A) Yes. In order to proceed with Joint Account opening, both parties must register, provide all required information, KYC documents and signed JOINT ACCOUNT APPLICATION /downloadable here/ that need to be sent to backoffice@acforex.eu and revised.
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Q) What are the requirements to begin trading in my account?
A) Your account application must be approved, and trading account funded.
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Q) What are the minimum deposits?
A) The minimum required deposit is 200 USD/EUR/GBP depending on your chosen account currency.
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Q) Can I register Corporate Accounts?
A) Yes.
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Q) What documents are required for corporate account application?
A) We require incorporation documents including: Certificate of Incorporation, Certificate of Directors and Shareholders, Memorandum of Articles, accompanied with proof of address of the company, identity and proof of address documents of all directors and shareholders (those who hold 10%+ of company’s shares). If any of shareholders (10%+) is another company, then we will need full incorporation documents of that company. All documents must be certified as true copies.
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Q) What is the verification procedure?
A) The verification procedure starts with the client submitting personal details, filling appropriateness test, accepting Terms & Conditions, Policies of our services and providing KYC documents.
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Q) What are the documents required?
A) We need a color copy of your valid International Passport, National ID card or Driver’s License Card in order to verify your identity (for your National ID or Driver’s License both back and front copies are required). The document should have as a minimum:
• Your full name
• Photograph
• Document unique number
• Signature
• Date and place of birth
• Nationality
• Date of issue and expiry
• MRZ lines (if Passport and some of the ID cards)
A copy of a proof of residence: Utility Bill, Bank Statement, Landline Bill, issued not more than six months old. The address shown in the document must match the client's data provided during registration.
The document should, as a minimum, demonstrate the following information:
• Client's First Name
• Residential Address (street name & number, city and country)
• Date of issue
• Issuer information
As per Regulator requirements, documents must be certified as true copies. In case the certification is not available, additionally to the regular copies of the document, please provide us with landline number (home or work line) where you can be reached for phone verification. One of our Representatives will call you in order to finalize the verification.
Copy of Debit / Credit Card
We reserve the right to request a copy of your credit/debit card or credit/debit card statements to confirm payment method for security purposes. When copy of your card has been requested, please black out the 8 middle numbers on the front (and back if necessary) of your credit/debit card image. Also black out the CVV number on the back of your credit/debit card image.
Always make sure any provided document is in clear, color copy that enables verification of the provided information. -
Q) How long it takes for my account to be approved?
A) If no additional information is required to be provided, then your account will be activated within 1 working day.
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Q) What leverage do you offer?
A) According to product intervention measures that has adopted by ESMA the Leverage Limits vary according to the instruments:
1:30 For Major Currency Pairs
1:20 for non-major currency pairs, gold and major indices
1:10 for commodities other than gold and major equity indices
1:5 for individual equities and other reference values
1:2 for Cryptocurrencies -
Q) How can I deposit money in my account?
A) You can deposit funds to your trading account choosing deposit option in your client area and then picking from available, the most suitable for you payment method. Please note, in case of bank wires, if you transfer less than require minimum of 200, your trading account will be credited and disabled for trading, so you can deposit the difference and start trading or request refund.
1. Login to your account in the AC Forex website and click 'Funds – Deposit Funds'
2. Select the payment method desired and your account number you wish to deposit funds to.
3. Fill in the amount you wish to deposit and click continue.
4. A confirmation will appear after a few seconds. Press continue to finish the process
You will receive an email confirmation on your transfer -
Q) How long it takes to receive the withdrawal?
A) After we process your request, it depends on the withdrawal method how soon you will receive funds on your end.
Time to receive funds per payment method:
• Bank wire: within SEPA zone, it normally takes maximum 2 working days for the funds to reach your account. Other than that, under regular circumstance 5 working days is a maximum time for the funds to be credited on your end. Please, keep in mind, rarely, it may take longer due to internal bank producers.
• Credit/debit card – maximum 5 to 7 working days, however the confirmation (ARN number) can be issued after 10 business days have passed since funds were sent.
• Skrill/Neteller – instant, maximum 10 minutes since processed
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Q) Are there any withdrawal fees?
A) No, there is no withdrawal fees. However, please note, in case of wire transfer withdrawal, banks may submit the payment to the charges after funds left our bank account.
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Q) What do I do if I did not receive my withdrawal?
A) Please contact our Support Team to investigate: support@acforex.sc
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Q) What are the risks involved in trading?
A) CFDs are leveraged products and can result in the loss of all invested capital. Please read our Risk Policy for details.
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Q) How many trading accounts can I have?
A) Three at the same time
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Q) Do you allow internal transfers between the own accounts?
A) Yes, however, those requests are checked and manually approved during working hours. Request for internal transfer has to be submitted from your client area:
1. Login to your account in the AC Forex website and click 'Funds – Transfer Funds'
2. Select the 2 accounts and press continue.
3. Fill in the amount and press continue
4. A confirmation will appear after a few seconds. If the details are correct press continue to finish the process
You will receive an email confirmation on your transfer -
Q) Can I use my wife’s/friend’s credit card to deposit? (third party deposits)
A) No, you can only use payment method that belongs to you. When 3rd party deposit detected, it will be refunded to the original payment method with processing fees passed from the Company.
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Q) What do I do if I don’t have proof of address under my name?
A) You will be requested to provide us with proof of address under name of the person the house bills are issued, along with the valid identity document of that person and written statement that you do not receive physical bills to your name.
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Q) Is AC Forex Regulated Company?
A) ACFOREX is licensed and regulated by the Seychelles Financial Services Authority (FSA) under Securities Dealer License Number SD098.
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Q) Is my information secure with AC Forex?
A) We take security very seriously and there is a number of precautionary measures to ensure that the personal details of our clients are held in absolute confidence and are securely stored so as not to be accessible by unauthorized persons.
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Q) Are my funds secure with AC Forex?
A) An additional prerequisite of the regulator, is that all clients’ funds are held in segregated accounts, meaning they are held completely separate from AC Forex funds.
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Q) Do you offer negative balance protection?
A) Yes.
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Q) What is negative balance protection?
A) Negative balance protection ensures that traders who possess losing positions don't enter into a negative balance in their forex trading account. If you find yourself in a bad trade and are losing money fast, a margin call can save you from going into debt.
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Q) Can I trade on live account if I do not have previous experience in trading?
A) No. AC Forex does not allow to trade without sufficient trading experience. We encourage our potential clients to gain knowledge prior trading activity by studding and using demo accounts, that provide real-like trading environment completely for free and what is more important, risk free.
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Q) Do you accept clients from the United States?
A) No.
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Q) Clients from which countries are not accepted?
A) European Union, USA
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Q) What is the minimum size of the trade?
A) The minimum trade size is 0.01 lot = 1,000 units
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Q) Do you offer webinars?
A) Yes. Please check our Learning Center section from the website
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Q) Do you accept scalping/ hedging?
A) Yes. Please refer to Terms & Conditions.
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Q) Do you accept scalping arbitrage?
A) No. Please refer to Terms & Conditions.
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Q) What account currencies do you offer?
A) USD/EUR/GBP
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Q) Do you offer micro lots (0.01)?
A) Yes.
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Q) What is forex?
A) Forex, also known as foreign exchange, FX or currency trading, is a decentralized global market where all the world's currencies trade. The forex market is the largest, most liquid market in the world with an average daily trading volume exceeding $5 trillion. All the world's combined stock markets don't even come close to this. But what does that mean to you? Take a closer look at forex trading and you may find some exciting trading opportunities unavailable with other investments.
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Q) What is a Lot?
A) The standard size for a lot is 100,000 units of currency, and now, there are also a mini, micro, and nano lot sizes that are 10,000, 1,000, and 100 units respectively:
Standard 100,000 units
Mini 10,000 units
Micro 1,000 units
Nano 100 units -
Q) What is Margin & Leverage?
A) Margin Trading is trading financial instruments based on margin which is a guaranteed deposit based on a certain percentage that is requested from clients in order to open a new position. Margin guarantees the coverage of losses made by the client in the case that the market moves against him. Deposits are transferred back to the account when the position is closed or hedged.
Clients are required to maintain a minimum amount of funds for each open position held in their trading account, in accordance with the chosen leverage. These funds are known as Margin Requirements and are considered to be a guarantee and not a cost.
Leverage is defined as borrowed capital, such as margin, used to increase the potential return of an investment. In cases where the client uses leverage for an investment and the market moves in the opposite direction to the client’s expectation, the loss on the investment is much greater than what it would have been if the investment had not been leveraged. Leverage magnifies both profits and losses. The higher leverage, the higher the level of risk and the higher possibility of a profitable return or loss.
Once the free margin/available margin of a trading account falls below Margin Call level, the trading account is considered to be on Margin Call. The client is recommended to add new funds to his/her trading account in order to bring the free margin of the trading account to its required level. In cases where the trading account is not supported with additional funds and the free margin falls below the stop out level, the trading account will be stopped out. -
Q) What is a Margin Call?
A) A demand for additional funds to cover open trade positions.
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Q) What is the Stop-Out Level?
A) "Stop-Out" level means when the margin level of your account falls to or below a specified amount and your trades are automatically closed. Stop Out levels help protect your equity and prevent your account from falling into a negative balance.
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Q) How do I place an order?
A) Placing orders with Trader – Order Management Window
There are two ways that you can place orders/trade via the Trader trading platform.
1. Click on the ‘New Order’ icon on the tool bar, which opens up the Trader order window.
2. Right-click on the chart, select ‘Trading’ and choose the appropriate selection: -
Q) What are the trading hours?
A) As one major forex market closes, another one opens. According to GMT, for instance, forex trading hours move around the world like this: available in New York between 01:00 pm – 10:00 pm GMT; at 10:00 pm GMT Sydney comes online; Tokyo opens at 00:00 am and closes at 9:00 am GMT; and to complete the loop, London opens at 8:00 am and closes at 05:00 pm GMT. This enables traders and brokers worldwide, together with the participation of the central banks from all continents, to trade online 24 hours a day.
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Q) How to read account balance?
A) Below you will find definitions to some common account balance terms:
Balance: Your balance is your deposits minus your withdrawals plus the profit & loss of previous positions. Your balance does not include the P&L of the current open positions.
Available Balance: This is the amount available to be used for trading. It is your current balance plus the P&L of your current open positions minus initial margins.
P&L: This is the profit and loss for all open positions (Profit + Loss + Daily premium * number of days).
Equity: This is the current account valuation. It is your balance + any unrealized P&L. -
Q) Do you accept telephone orders?
No.
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Q) What are the charges involved in trading?
A) Coming soon.
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Q) How I can calculate 1 pip of profit or loss?
A) Amount of Base Currency*Pips= Value in Quote Currency
Value of 1 pip in EUR/USD= 1 Lot (100 000 €)*0.0001= 10 USD
Value of 1 pip in USD/CHF= 1 Lot (100 000$)*0.0001=10 CHF
Value of 1 pip in EUR/JPY=1 Lot (100 000 €)*0.01= 1000 JPY -
Q) What is Take profit?
A) Take profit is an order to close a previously opened position at a price more profitable for the client than the price at the time of placing the take profit. When the take profit is reached, the order will be closed. Please note that you need to leave certain distances from the current market price when you set up stop/limit orders.
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Q) What is Stop loss?
A) Stop loss is an order for closing a previously opened position at a price less profitable for the client than the price at the time of placing the stop loss. Stop loss is a limit point that you set to your order. Once this limit point is reached, your order will be closed. Please note that you need to leave certain distances from the current market price when you set up stop/limit orders.
Using stop loss is useful if you want to minimize your losses when the market goes against you. Stop loss points are always set below the current ASK price on BUY, or above the current BID price on SELL. -
Q) What are CFDs?
A) Contracts for Difference (CFDs) means a contract that you enter into with the Company, for the Difference between the value of an Instrument as specified on the Trading Platform at the time of opening a Transaction, and the value of such Instrument at the time of closing the Transaction.
A Contract for Difference (or CFD) is a type of derivative that gives exposure to the change in value of an underlying asset (such as an index or equity). It allows traders to leverage their capital (by trading notional amounts far higher than the money in their account) and provides all the benefits of trading securities, without actually owning the product. If you still wish us to proceed on your behalf, we may do so, but we shall not be able to determine whether trading in CFDs is appropriate/suitable for you.
Contracts for Difference (CFDs) on spot Forex, spot precious metals, futures, shares or any other commodities available for trading are highly leveraged Financial Instruments and involve a high level of risk. It is possible that the Client loses all his/her invested Capital.
Therefore, these products may not be suitable for all types of investors and the Client should ensure that he/ she has understood the risk involved and if necessary the Client should seek independent expert advice.
In practical terms, if you buy a CFD at $10 then sell it at $11, you will receive the $1 difference. Conversely, if you went short on the trade and sold at $10 before buying back at $11, you would pay the $1 difference. -
Q) What is spread?
A) All currency transactions involve a bid/ask spread.
Spread is the difference between the bid and ask prices.
When trading any financial instrument, you are offered two prices; the bid price and ask price. The bid price is the selling price and the ask price refers to the price offered for buying.
The difference between the bid and ask is called spread and varies for each financial instrument traded.
The measurement between the two prices is usually referred to as:
Pips – for forex currency pairs
cents – for spot precious metals
ticks – for future (OTC): Currencies, precious metals, commodities and CFDs USA
points – for Future (OTC): Indices, Energies, CFD Indices and CFD Energies -
Q) What are the major currency pairs?
A) The Majors are: EUR/USD, USD/JPY, GBP/USD, AUD/USD, USD/CHF, NZD/USD and USD/CAD.
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Q) What are forex instruments?
A) Forex Instruments are the products or ways of trading in foreign exchange. Usually are currency pairs like EUR/USD GBP/USD EUR/CAD etc.
For details, please refer to the platform for all the currency pair and our website.
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Q) How can I contact ACFOREX?
A) Please check our Contact Us section.